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Frequently Asked Questions

Have a question that's not listed below? No problem, just ask and we'll answer - visit our contact page and get in touch!

Q: How Do I Become an Amazing Member?
Q: What is My Membership Number?
Q: What is My Membership Card?
Q: How Do I log in to the Website?
Q: What is my Password?
Q: How Do I Print a Voucher on the Website?
Q: Can I Save my Vouchers if I Want to Use Them Later?
Q: How Do I Use my Vouchers?
Q: I Printed a Specific Voucher Last Month. Why is it Not Available This Month?
Q: What Do I Do if I Am Not Happy with a Voucher or Partner?
Q: May I Suggest Partners I Would Like to be on Amazing Vouchers?

Q: How Do I Become an Amazing Member?
A: Give us your contact details and we will phone you to sign you up. Alternatively you can phone our call centre on 021 525 5300.

Q: What is My Membership Number?
A: Your membership number is the number that is printed on the front of your membership card. It starts with the first 3 letters of your surname e.g. SMI0038-AR003-6-2006.

Q: What is My Membership Card?
A: You should receive your member pack in the mail within 14 days of joining. The pack will contain your membership card which you need to take with you when you redeem a voucher with one of our partners.

Q: How Do I log in to the Website?
A: Click on the button "Login to print vouchers". Then enter your membership number into the login boxes. Thereafter, it will prompt you to enter your password.
Please note: when you log in to the website for the first time, it will prompt you to accept the terms and conditions and then create a password.

Q: What is my Password?
You will be using your member number and password to log in to the Member Zone to print your vouchers. You will create your own password when you log in to the website for the first time.
Your password must be at least 5 characters long, in lower case and contain no spaces.

Q: How Do I Print a Voucher on the Website?
A: Click on the "grab it" button next to the voucher that you would like to use, it will add them to your voucher bag. You can continue to print your vouchers by clicking on the "print vouchers" button.
You will then have the option to print the selected vouchers, have them emailed or sent to you via SMS.

Q: Can I Save my Vouchers if I Want to Use Them Later?
A: You have 30 vouchers to print every month, but you can bookmark vouchers you want to print later in the month by clicking on the "Flag as favourite" button next to each voucher.
You can then have easy access to view all the vouchers you flagged.

Q: How Do I Use my Vouchers?
Print your preferred vouchers from the list and take your printed voucher together with your membership card to your appointment with the respective partner. Please phone the contact person stipulated on the voucher to make an appointment. Produce your voucher and membership card on arrival.
Some partners may ask for your ID book as well.

Q: I Printed a Specific Voucher Last Month. Why is it Not Available This Month?
A: Our partners may set a frequency for the use of vouchers. Thus, some vouchers may be available only in 3-month intervals. However, there will be plenty of new vouchers every month for you to choose from.

Q: What Do I Do if I Am Not Happy with a Voucher or Partner?
A: Please contact our Customer Service Department so that we may follow up with that partner if you were not happy with the service you received. You should be treated the same as any other consumer who walks through our partners' doors.

Q: May I Suggest Partners I Would Like to be on Amazing Vouchers?
A: Of course you may! You can contact us and suggest partners in your area from who you would like to receive freebies from and we will contact them to bring them on board. The prerogative lies with the partner though, so we can't make any guarantees, but we will certainly try.